Don’t Risk Losing your Medicaid Coverage

Update your contact information and get ready to renew your Medicaid coverage now!

What To Know

During the COVID-19 pandemic, the federal government temporarily stopped some Medicaid requirements and conditions. This was done to help keep people with Medicaid from losing their health coverage during the COVID-19 pandemic.

However, Arkansas will soon be required to review Medicaid eligibility for people whose coverage was extended due to the COVID-19 public health emergency. This means that many Medicaid clients may lose their coverage if they don’t take simple steps now.

What To Do

It’s easy – all you need to do right now is update your contact information.

Make sure Arkansas Medicaid has your current mailing address, phone number, and email. This way, we can contact you about your Medicaid, ARHOME, or ARKids coverage, if we need to. You can update your information on the phone, online, or in-person.

Here’s how to update your contact information:

  1. Call the Update Arkansas hotline at 1-844-872-2660
  2. Go online at access.arkansas.gov
  3. Visit your local DHS county office to update their information (find your local office here)

What Happens Next

Check your mail! Arkansas Medicaid may mail you a renewal letter asking you to complete paperwork to make sure you still qualify for Medicaid.

Complete your renewal. If you get renewal forms, fill them out and send them to Arkansas Medicaid right away to keep your coverage. You can renew quickly online at access.arkansas.gov (currently not available for TEFRA clients). You can also fill out the renewal forms and mail them back to us or drop them off at your local DHS county office.

If you have any questions, call 1-855-372-1084 or visit access.arkansas.gov.

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Before Your First Visit

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If you are having a medical emergency, please use a phone to dial 911.

Contact BHSA

If you have questions or comments, please feel free to use the information below to reach out to us. 

Address:
10 Corporate Hill Drive, Suite 330
Little Rock, Arkansas 72205
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PHONE: 501-954-7470
FAX: 501-954-7420
EMAILcustomerservice@bhsarkansas.org

Hours:
Monday-Thursday: 8 am to 6 pm
Friday: 8 am to 5 pm