Telehealth

What is telehealth?

Telehealth is the use of videoconferencing technology to deliver health care services from a distance. Clinical therapists and physicians help patients achieve their health goals by addressing conditions such as anxiety, depression, grief, relationship problems, suicidal thoughts, addiction, trauma and many other mental and behavioral health concerns.

How does telehealth differ from an in-person visit?

While in-person visits are beneficial, telehealth can offer the same therapy and treatment at a distance, including medication services. Distance, lack of transportation, times of social distancing, cost and a lack of providers are all barriers to health care that telehealth helps alleviate.

Is telehealth covered under my insurance plan?

Many insurance companies cover telehealth sessions, but this depends on a variety of factors. We will run a benefits check, as a courtesy, and encourage you to call your insurance company directly to learn about your plan’s benefits.

Are all of your services available through telehealth?

The majority of our services are currently available for telehealth, with the exception of certain group and family therapies. Please call us to ask about specific services and scheduling.

Is telehealth secure?

Yes, our secure video conferencing technology brings providers and patients together safely across the state. Our platform is HIPAA compliant, in order to protect your privacy and confidentiality, and our technology is at no cost to our patients.

Is teleheath available 24/7?

Currently, telehealth is available during normal clinic hours.

Can I use my phone or tablet to receive telehealth service?

Yes, clients can use a smartphone, tablet, computer or any other device that has video and sound/microphone enabled.

I’m not very tech-savvy. Is telehealth right for me?

We’ve had patients of all ages use our telehealth platform successfully. Have you ever used Skype or Facetime? Doing a virtual session with a clinical therapist or physician can be just as simple.

Must you meet a certain age requirement to receive telehealth service?

There are no age requirements. We are happy to work with children under age 18 as long as we have parent/guardian consent to provide those services. If you would prefer that we have those sessions when you are home we will happily work around a schedule that works best for you.

Do you have a dedicated telehealth team?

Our entire team is able to provide telehealth services. Click here to read a bit about each team member.

Can medications be prescribed through telehealth?

Yes, medication services can be provided through telehealth.

How should I prepare for my telehealth appointment?

New clients will need to complete our outpatient program admission consents as well as a consent to provide services via telehealth. Existing clients will only need to complete the consent for telehealth services.

Outpatient Program Admission Consents (new patients only)

• Online Form
• Printable PDF

Consent to provide services via telehealth

• Online Form
• Printable PDF

Are there any other requirements for a telehealth appointment?

Please be prepared to use a video and sound/microphone enabled computer or device in a well-lit and private area. Make sure that your location is free of distractions and noises to ensure a successful session. Lastly, please dress appropriately for your virtual visit.

How do I log in to my telehealth appointment?

Each therapist and physician has a direct link for their telehealth sessions. Prior to your appointment a link will be sent to you via text message. If you do not receive this please give us a call.

When you click on the link you will be asked to enter your name in the box.

Then you will be asked to enable your camera. Once enabling your camera, you will see a green line move across the screen to tell you that the system is checking you in. You will then wait until your appointment time and your therapist/physician will log on to begin the session.

There may be wait time so please be patient. You can always call the main office if you are having difficulties.

How do I book an appointment?

Please call us at 501-954-7470. 

How will I be billed for my appointment?

This will vary depending on insurance. We will cover details with you prior to your first visit.

I have additional questions regarding this service. Who can I contact to get them addressed?

Please feel free to call us at 501-954-7470 or email This email address is being protected from spambots. You need JavaScript enabled to view it..