Get the most out of our services.

We provide telehealth to meet the clients where they are, but there are certain age groups that a therapist will recommend face-to-face appointments for to maintain a high quality of care. At Behavioral Health Services of Arkansas, we accept most insurances including Medicaid.

Online Telehealth Therapy

counseling virtual

Behavioral Health Services of Arkansas telehealth service allows our therapists to provide the uninterrupted, quality and personalized care you and your loved ones deserve.


Our telehealth services are affordable, secure and covered by many insurance plans.


While in-person visits are beneficial, telehealth can offer the same therapy and treatment at a distance, including medication services. Distance, lack of transportation, illness, cost and a lack of providers are all barriers that we want to be able to address when necessary.

  • * Important Note on Telehealth

    As of May 2023, all intake (first) appointments will be held in person at the BHSA clinic located at: 10 Corporate Hill Drive, Suite 330 Little Rock, AR 72205


    After your first appointment and your initial evaluation with the doctor or medical provider (if applicable), you may proceed with telehealth therapy appointments if the therapist feels that is the best way to serve you.


    Restrictions / Exceptions:

    There are certain age groups that a therapist will recommend face-to-face appointments for. Additionally, based on your medication, you may be asked to come in person to have your vitals checked, for lab orders to be provided, and to make sure your treatment does not need to be adjusted.

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  • What is Teletherapy?

    Teletherapy, also known as online therapy, e-therapy, or video therapy, is therapy delivered through a virtual platform via a computer. If you’ve ever used FaceTime or Skype, it’s essentially the same thing – except more secure and with a qualified therapist or counselor at the other end instead of a distant friend or relative.

  • How Do Online Therapy Sessions Work?

    Teletherapy sessions work much the same way as traditional therapy sessions with only one significant difference – the therapist and the client are not in the same room.


    Many treatments, such as cognitive behavioral therapy (CBT) and mindfulness interventions, translate well into a digital format despite the therapist and client not being in the same location. 

  • Who is Teletherapy For?

    Anyone in need of therapeutic services who for some reason or another cannot or would prefer to not attend in person.


    It is worth noting that teletherapy will not prove beneficial for all individuals in all circumstances. 


    Many therapists recommend this as the first step towards therapy, especially for those seeking it for the first time and encourage participants to have open conversations with their therapist over whether this is the best pathway of support for them.

  • Are Teletherapy Sessions Private?

    Our therapists are ethically and legally bound by privacy laws to not share details about their teletherapy sessions with third parties, just as with face-to-face sessions. 


    Our platforms are HIPAA Compliant.


    Therapists must ensure they are in a private and secure room before engaging in any teletherapy sessions. Sessions should not be recorded or shared, unless with explicit agreement from the patient.


    It is also down to YOU to ensure your therapy session is conducted in an equally private area to ensure your own confidentiality.



  • Is Teletherapy as Effective as Face to Face Therapy?

    Research to date shows very promising effectiveness for teletherapy, however many therapists stress that one of the critical components for successful therapy is the relationship between patient and therapist, and in-person connections can be vital for successful treatment. 


    For individuals who experience difficulty forming relationships or struggle with social interaction, traditional face-to-face therapy could be more beneficial in overcoming these challenges.

  • Billing & Insurance

    Telehealth services are billed to the client the same way a normal session would be billed, and clients are expected to pay for the service on or before their sessio date.


    Many insurance companies cover telehealth sessions, but this depends on a variety of factors. 


    We will run a benefits check, as a courtesy, and encourage you to call your insurance company directly to learn about your plan’s benefits. 

  • Medication Managament

    Can medications be prescribed through telehealth?


    Yes, medication services can be provided through telehealth. Based on your medication, you may be asked to come in person to have your vitals checked, for lab orders to be provided, and to make sure your treatment does not need to be adjusted.

We want each client to get the most out of our services. We provide telehealth to meet the clients where they are, but there are certain age groups that a therapist will recommend face-to-face appointments for to maintain a high quality of care.

How to Prepare for an Online Therapy Session

  • Please be prepared to use a video and sound/microphone enabled computer or device in a well-lit and private area.
  • Make sure that your location is free of distractions and noises to ensure a successful session.
  • Please dress appropriately for your virtual visit.


Logging In:


  • Each therapist and physician will have a direct link for their telehealth sessions. Prior to your appointment a link will be sent to you via text message. If you do not receive this, please give us a call.
  • Before joining a Zoom meeting on a computer or mobile device, you can download Zoom from the Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.
  • You can also join a test meeting to familiarize yourself with using Zoom or join a meeting without an account.
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